Our policies

A non-refundable $150 consultation fee is required to schedule a service — and is applied toward any service booked in the same month. Medical Weight Loss consultation fees are charged separately and in addition to medication.

• A credit or debit card is required to book an appointment. This card is held on file for future appointments and may be charged for deposits, late cancellations, or no-shows.
• Certain appointments, such as filler, require a deposit prior to booking.
• Please arrive 15 minutes prior to your appointment to complete any remaining intake forms — arriving late may deprive you of valuable treatment time.
• Tardiness of more than 15 minutes may result in rescheduling.

We maintain a 48-hour cancellation / no-show policy so guests can get in for appointments in a timely manner and our providers' time is respected. Appointments are often booked out weeks to months ahead, and we regularly maintain a significant wait list — last-minute cancellations don't allow us time to fill those gaps.

• No-shows, or cancellations within 48 hours of the appointment, incur a $75 fee charged automatically to the card on file.
• No-shows or cancellations within 24 hours of the appointment are charged 50% of the scheduled service.
• After three violations of the policy, prepayment in full is required at the time of booking future services. Prepaid amounts are non-refundable if the policy is violated again; appointments rescheduled more than 48 hours in advance keep the amount as a credit toward future services.

By scheduling an appointment, you are agreeing to our cancellation / no-show policy. Thank you for understanding — it allows our team to keep providing the highest quality service for you and every patient.

We do not offer refunds on any services rendered. Aesthetic results vary from person to person, and while we always do our best to achieve the desired outcome, results cannot be guaranteed. If additional treatments are necessary, clients are responsible for those treatments.

• Retail: No refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
• Gift certificates: Non-refundable.